FAQs

How can I order from Hide’n’Teak?

You can order using the shopping cart on our website. We also list selected products on EBay and Etsy. If you would like to find us at many events during the year, follow our Facebook page for announcements. For bespoke items please contact us.

Is yoursite secure?

Yes; the financial transactions are performed by PayPal. Their website is secure and your financial data is never disclosed to the Hide’n’Teak website.

Are your products “home made”?

Yes; the majority of our products are manufactured in our own UK based workshops and sometimes on the kitchen table! We manufacture to a high quality standard and fully guarantee our products.

Do your product conform to the Toy Safety Directive, 88/378/EEC (amended 93/68/EEC)

No! Our products are intended as decorative, models, artworks or items of jewellery. Such items as Fairy Houses and Colour Your Own figures are used in the construction of diorama.We do not certify any products as toys, and should not be used by small children unless under the direct supervision and discretion of an adult.

Are your products CE certified?

No! CE Certification is only required where there is an applicable directive.

Are your products safe?

Yes; we take great care to ensure that our products are safe when used for the intended purpose. Useful information is listed in the descriptions of each product, further information is available on request.

Are your wooden products made from sustainable supplies of timber?

We use reputable sources for new supplies and also use off-cuts and recycled wood where available. Some products such as fairy houses are made from windfall or prunings which do not require the felling of a tree.

Are your products “mass produced”?

With the exception of small items such as jewellery findings and fittings our products are made in our own workshops in either small scale batches or as one-off individuals.

Where are you based?

We have workshops in Norfolk and Staffordshire. For events we travel widely in East Anglia, ranging into Suffolk, Staffordshire, Nottingham and even as far as Wales on occasions.